Portalcraft Privacy Policy

This Privacy Policy explains how Portalcraft (“we”, “us”) collects, uses, discloses, and protects personal information on portalcraft.digital.

1. Operator and contact

This website is operated under the name Portalcraft. The published business reference is I6705312I. The available contact address is Calle Padre Rubio, 75, 28029 Madrid. You can contact us at help@portalcraft.digital or by phone at +34 725 46 36 31.

2. Information we collect

• Identity and contact details submitted through forms, including name, email, optional phone number, and message.
• Technical information required to deliver and secure the website, such as IP address, browser type, device information, and request timestamps.
• Your consent preferences recorded in first-party localStorage under cookie-consent-settings.

3. Cookies and advertising consent

Necessary storage supports security, form sessions, and your consent choice. The custom consent control maps Analytics to analytics_storage, Preferences to functionality and personalization storage, and Marketing to ad_storage, ad_user_data, and ad_personalization. Optional signals remain denied until you grant the relevant category. See our Cookie Policy and use Cookie Settings in the footer to change your choice.

4. How we use information

• To answer inquiries and provide requested services.
• To operate, troubleshoot, and protect the website.
• To measure advertising only when marketing consent is granted and compliant advertising tags are configured.
• To comply with applicable legal obligations.

5. Legal bases

For users in Spain and the European Economic Area, Portalcraft relies on consent, steps requested before entering a contract, performance of a contract, legal obligations, and legitimate interests to operate and secure the website, as applicable under General Data Protection Regulation (GDPR) - EUR-Lex.

6. Sharing and service providers

We may share the minimum necessary information with hosting, email, security, and advertising-measurement providers that help us operate the website. We do not sell personal information as a standalone product.

7. Retention

Contact messages and related correspondence are retained for up to 24 months after the last interaction. They may be retained longer only when necessary to establish, exercise, or defend legal claims or to meet a legal obligation. Consent preferences remain until they are cleared or replaced by a new policy version.

8. Your rights

Users in Spain may request access, correction, deletion, restriction, portability, or objection where those rights apply, and may withdraw consent at any time. Send requests to help@portalcraft.digital. You may also contact Agencia Española de Protección de Datos (AEPD) using its official reference below.

9. International transfers

If Portalcraft or a service provider transfers personal information outside the European Economic Area, the transfer uses an adequacy decision, standard contractual clauses, or another safeguard required by applicable law.

10. Security, children, and updates

We use reasonable technical and organizational safeguards. The website is not directed to children where parental consent is required. We may update this policy and will revise the effective date when material changes are published.